5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that most security guard businesses are capable of supplying the support that property supervisors want, but too often do not due to a lack of ongoing excellent management processes.
Security guard businesses are unlike any vendor a property manager usually hires. If you employ a painter, then you can see whether they are doing their tasks by looking at the walls. But when you employ a security guard business, how often can you see whether the guard organization is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your defenses. In the majority of cases they likely are, but it is important to employ a method of verification and quality management to make sure that problems connected with the deficiency of doing these tasks don’t start to occur.
In this guide we’ll discuss five (5) easy actions to improving your safety guard service and attaining everything you picture as your ideal building site security guard.
Display Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they could start working as security guards. If your condition is among these states, make sure your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and ask yourself does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be supplying you with verifications. If not, why?
Another excellent way to screen whether the guard is a fantastic match for your property is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This first conversation will tell you a lot about what to expect from that guard and it provides you an opportunity to request another guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the business itself, in several circumstances the shield’s orientation to his delegated land isn’t as complete. We predict the orientation for the delegated land”Site Specific Training”. Find out what your website specific training resembles:
• Can it occur at your property?
• How long is each new officer educated?
• How long does the security company double bank?
Determine the response to every one of these questions and be sure they match what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and also your website special training to acquire an understanding of what goes into preparing a guard to work in your property.
Protect supervision is among the more important factors of good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they start to feel their work isn’t important and they start to find themselves as not as a part of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the two methods of distant oversight that prove most successful are:
Officer Tour Tracking Systems
If your guards must produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your property. These monitoring systems permit the security guard business to track the log and time the activity of the guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the safety guard company provides a way of making sure each guard is safe and alert. By having guards check-in regularly together with the safety guard business, at least each 30 minutes, guards feel their security is important and being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out just what is happening with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure they know their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your ongoing security program. Remember, when choosing a security consultant be confident the consultant isn’t really a security guard business. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard business.